Q: Are you the factory? Can you make the equipment according to our requirements?

A: Yes, We are leading manufacturer specialized in high end precious metals casting machinery with more than 20 years experience in China. Our company already passed ISO9001 quality management system and CE standard certification.

Q: When can I get quotation?

A: We usually quote within 12 hours after receiving your inquiry. If you are eager to get the price, please call us or whatsapp us we can give priority for your inquiry.

Q: What is the delivery time?

A: Mostly, our machine lead time is 5-7 working days and air courier for arrival within 7 working days worldwide.

Q: If I place an order on you, how should I pay?

A: Generally, T / T, Visa, West Union and other payment methods are acceptable.

Q: What kind of delivery methods can we use?

A: By sea,by air or express are all acceptable. For big machines, usually it’s recommended to ship by sea.

Q: How about the shipping costs and tax?

A: The cost of delivery depends on the mode, destination and weight. The tax depends on your local customs. When by DDP term, all customs clearance fees and taxes are inlcuded and prepaid. When by CIF term, or DDU term, customs duties and taxes will be known and paid when arrival.

Q: About setup and training: Is the technician needed here? What dose it cost?

A: English manual and detailed video will be provided for your guidance. We are 100% sure that you could install and operate machine under the guidance as our former customers’ experience. If you have any questions, we’ll do our best to help you out as soon as possible.

Q: How is your after-sale servise?

A: We have a professional engineer team to do assistance. All problems will be responded within 12 hours. We provide all life-long service. Any problem happens,we will arrange engineer to check for you remotely. Our machines enjoy the higheset quality in China. You’ll get the least troubles or almost zero troubles while using our machine except changing consumables.

Q: How about package? If machine damaged, what should I do ?

A: Usually machine is packed with plywood case and standard export carton.
Damage haven't happened before as our previous experience. If it happens, we will provide free replacement for you first. Then we will negotiate with our agent to solve the compensation issue. You will not afford any loss about this part.

Q: How long does your machine warranty last?

A: Two years warranty.

Q: How is your machine quality?

A: Definitely it's the highest quality in China in this industry. All machines apply the best world famous brands name parts. With great workmanship and reliable highest level quality.